Shipping Policy
We really like when customers are happy, so we make every effort to ship quickly and communicate clearly. Please review our shipping policy and shipping restrictions below before ordering. If you have any questions, please text us or call prior to ordering.
We offer thousands of parts, accessories and products through our website. We have 2 categories: In Stock Items and Special Order Items.
In Stock Item
In Stock items ship from our facility by the next business day (unless the order also includes a Special Order item). This term refers to parts, accessories and products regularly stocked in our facility. Our website displays these parts as “In Stock” on the item page. If our current inventory is sold out, customers may order from our inbound orders (Special Order Items). In stock Items will then ship when the Special Orders are received (we operate on ship order in FULL unless arranged separately with our shipping department based on order value and amount of items in stock versus special order).
Special Order Item
Special Order Item refers to any part, accessory or product that is not stocked in our facility. This term was chosen because these items are not immediately shipped and have to be ordered from our distributors. Low volume products, oversized items and brand new parts are quickly available from manufacturer then shipped from our facility. Special Order Items typically ship from our facility within a week. Please allow 7-14 days for delivery.
We do not offer 2nd Day express shipping options on special order items because delays with manufacturers, supplier back orders and other supply chain issues may apply to these orders. We notify all customers if delays occur.
Shipping Restrictions
If you have questions regarding shipping restrictions, please contact us before placing an order
Certain restrictions prevent us from shipping to all geographical locations all the time
The Mower Shop reserves the right to cancel any order for any lawful reason
Shipping is limited to the contiguous 48 United States
Orders will be cancelled to any address with a shipping address in an undeliverable geographical location within the contiguous U.S., Alaska, Hawaii, Puerto Rico, US Protectorates, PO Boxes and all international address
Other restrictions include but are not limited to
Unverifiable address
Local/State law
Hazmat material
Large items
Manufacturer Policy
Unfulfillable orders will be cancelled upon receipt
Cancelled/voided credit card transactions and other payment services may hold pending charges
To avoid confusion please contact us directly before placing an order
Parts Shipping
Fast Shipping is a goal
IN STOCK items ship by the next business day. (unless the order also includes “SpecialOrder” items then the order typically ships IN FULL when the special order item is received unless you have selected the “Split Ship” option at checkout)
During the spring and summer many IN STOCK items sell out. We notify all buyers if an order cannot be fulfilled within 2-3 days of placing an order. Buyers always have the option to cancel an order prior to shipment.
ALL other items (those not identified as IN STOCK) ship from our manufacturers/suppliers to our facility
Please allow 3-14 business days for these orders to ship. Certain manufacturers experience delays due to back orders, increased volume and seasonal shipping delays. If a backorder is longer than 14 business days we notify you via email. You may cancel the pending order and refund payment at any time prior to shipment from our facility.
We email you with all information regarding backorders and other delays when available.
ALL ORDERS PLACED ON FRIDAY, SATURDAY AND SUNDAY WILL NOT SHIP UNTIL MONDAY.
Shipping is restricted to the contiguous 48 states.
Proposition 65 Restrictions restrict some orders from shipping to California (see details).
Please note: IF YOU HAVE QUESTIONS Please text or call us prior to placing an order.
Shipping Options
Our fulfillment center is located in Indianapolis, Indiana transit times will vary based on your location.
We use the following carriers to ship your order.
USPS First Class Mail is an economical option for orders weighing under 1lb.
UPS SurePost is a faster option. UPS handles transit from our facility to your zip code. Final delivery occurs to home via your local post office or a local UPS delivery.
UPS Ground typically arrives 1-2 days faster than SurePost. In many areas this service includes weekend delivery which may expedite delivery for orders placed later in the week
Express UPS 2-Day Air is the fastest shipping method we offer. See Express 2-Day Shipping for details. Please Note: UPS currently does not guarantee 2 day delivery on express packages.
We endeavor to ship orders by the following business day. If items within your order are out of stock we will contact you via email to provide best options.
Express 2-Day Shipping
UPS 2-Day Air does NOT guarantee 1-Day or 2-Day Delivery on any Air Service but orders will arrive faster than Ground delivery.
PLEASE NOTE our detailed shipping policy before upgrading to Express 2-Day Shipping:
Your order will ship by the same business day if placed before 1PM EST Monday thru Friday. After 1PM EST Monday thru Friday your order will ship by the next business day (Monday thru Friday). If items within your order are out of stock we will contact you within 24 hours to provide a solution.
Only IN STOCK items will have the option to upgrade to Express 2-Day shipping.
UPS will not delivery to a PO Box via UPS Ground and Air
Please understand our Express Shipping Schedule before upgrading
Express carriers do not operate on Saturday and Sunday in many areas
Non-Stock items are not eligible for express shipping
Orders placed on Thursday before 1pm EST will arrive Monday and orders placed after 1pm EST will arrive by Tuesday
Orders placed on Friday before 1pm EST will arrive on Tuesday and orders placed after 1pm EST Friday, Saturday or Sunday will ship Monday with Wednesday Delivery
Express Next Day Shipping
UPS Next Day Air does NOT guarantee 1-Day Delivery on any Air Service but orders will arrive faster than Ground delivery.
PLEASE NOTE our detailed shipping policy before upgrading to Express Next Day Shipping:
Your order will ship by the same business day if placed before 1PM EST Monday thru Friday. After 1PM EST Monday thru Friday your order will ship by the next business day (Monday thru Friday). If items within your order are out of stock we will contact you within 24 hours to provide a solution.
Only IN STOCK items will have the option to upgrade to Express Next Day shipping.
UPS will not delivery to a PO Box via UPS Ground and Air
Please understand our Express Shipping Schedule before upgrading
Express carriers do not operate on Saturday and Sunday in many areas
Non-Stock items are not eligible for express shipping
Orders placed on Thursday before 1pm EST will arrive Friday and orders placed after 1pm EST will arrive by Monday
Orders placed on Friday before 1pm EST will arrive on Monday and orders placed after 1pm EST Friday, Saturday or Sunday will ship Monday with Tuesday Delivery
Order Confirmation
The Mower Shop emails order confirmation upon payment confirmation
A second email is sent when the order ships
A final email is sent when the carrier scans your order as delivered
Tracking Orders
ALL orders receive a tracking number from the carrier (USPS, or UPS)
Tracking number is included in the email confirming shipment
Special Order Items
Items labeled IN STOCK typically ship by the following business day
Occasionally shipping delays occur due to lack of inventory or backorders with manufacturers.
In the case of manufacturer back orders, we will attempt to contact you and the order will be cancelled and all payment methods refunded.
All NON-Stocked Items ship between 3-8 business days from date of order
Our team works hard to update buyers of delays, back orders and any other issue that may arise
Cancelled Orders
Buyers may request an order cancellation at any point before shipment
Once an order has shipped, buyers must adhere to the standard return policy
Once an order is cancelled, credit card and other payment systems may still show payment pending
Products & Accessories
Local Delivery restriction
Products labeled “Local Delivery” are not eligible for shipping beyond our local region
Local Delivery products are delivered fully assembled and tested to specific Indiana counties: Boone, Hamilton, Hancock & Marion
Any order outside this specific geographical location is subject to cancellation
Certain restrictions prevent us from shipping these items to all geographical locations
The Mower Shop reserves the right to cancel any order for any lawful reason